Good place to get work done.
Call Love's in Weber Falls!!!! Smith Diesel will leave you stranded and won't bother to call you. Waited for over 3 hrs on the side of the highway. No calls, No updates. When they finally answered their phone they gave me all kinds of BS excuses. ZERO STARS Terrible Service!
HORRIBLE CUSTOMER SERVICE. Zero stars. There is a lack of communication and knowledge on certain procedures. They quoted our towing fee WRONG by $50. Then, they told us WRONG information about methods of payment. When I addressed the so called manager, which he shouldn't be because he lacks customer service skills, he kept cutting me off when I was talking. He did not apologize. He did not fix the price. All he accomplished was being rude, cutting me off, oh, and acknowledge his tech gave us the wrong information but it wasn't his fault because "well he's the tech." Excuse me? So that justifies all the misinformation given. I had to pay this horrible company $2,500. What a shame. AVOID COMING HERE. They only get away with this kind of awful behavior because people have emergencies i.e truck breaking down on the side of the road. Hopefully, my truck is fixed properly.
Got me in quickly waiting on parts.
I use this place often and will again. If Terry is there, I never seem to have a problem. If he's not, bad communication between the crew. Work is always top quality, just sometimes the customer service isn't what it could be. Lori is always on top of things.
Smith Diesel Repair is a US Car Repair based in Muskogee, Oklahoma. Smith Diesel Repair is located at 4430 Chandler Rd, Muskogee, OK 74403, USA.
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